We’re here to help.
Email is the fastest way to reach us, usually within one business day. Common questions are answered below, so start there if you can.
Replies usually within one business day, US Central business hours. Include your username if you have one and a short description of what you’re seeing.
Common questions
How do I delete my Top Tier account?
Open the mobile app and go to Settings → Your data → Delete my account. Deletion is permanent. We remove your profile, your Top 5s, and your contribution history, usually within a day or two and always within 30 days. If you can’t access the app, email support@toptiereats.app from the address tied to your account and we’ll process the deletion manually.
How do I sign in to Top Tier?
Top Tier supports three sign-in methods: Sign in with Apple, Google, and email magic-links. If a magic-link email doesn’t arrive within a minute, check your spam folder; the sender is auth@toptiereats.app. Magic-links expire after 10 minutes.
How do I report content or a person on Top Tier?
Inside the mobile app, lists and profiles include Report and Block options. Reports go to the moderation team and are usually reviewed within 24 hours. Blocked users disappear from your view of every surface. To report from the web, email support@toptiereats.app with the URL and what concerned you.
A restaurant on Top Tier closed or moved. How do I report a correction?
Email support@toptiereats.app with the URL of the place page (for example, /place/your-spot) and what to change. We process closures, moves, rebrands, and owner takedown requests.
Does Top Tier accept payment from restaurants?
No. Top Tier never accepts payment from restaurants for placement. Rankings are built from local diners’ Top 5s; editorial picks are sourced from independent food publications and cited inline.
How does City Consensus work?
City Consensus is a recency-weighted blend of every public Top 5 in a city and category. Fresher and deeper individual lists carry more weight. Read the full methodology at /explainer/consensus.