Help & contact
TOP TIER
Email is the fastest way to reach us, usually within one business day. Common questions are answered below — start there if you can.
Direct
For anything not covered below:
Replies usually within one business day, US Central business hours. Include your username if you have one and a description of what you’re seeing.
Account
You can delete your account from inside the iOS app: Settings → Your data → Delete my account. Deletion is permanent. Within seven days we delete your profile, your tier lists, and your contribution history. A few audit-log fields tied to administrative actions are retained per our privacy policy.
If you can’t access the app — for instance, you signed up but never got past sign-in — email support@toptiereats.app from the address tied to your account and we’ll process the deletion manually.
Sign in
Top Tier supports three ways to sign in: Sign in with Apple, Google, and email magic-links. If a magic-link email doesn’t arrive within a minute, check your spam folder; the sender is auth@toptiereats.app. Magic-links expire after 10 minutes — request a fresh one if it’s been longer.
Switching providers (Apple to Google, etc.) on the same email address: Supabase deduplicates by verified email so you should land in the same account. If you ever see two separate accounts on the same email, email us — we’ll merge them.
Moderation
Inside the iOS app, every list and every profile has a three-dot menu with Report and Block. Reports go to the moderation desk; most are reviewed within 24 hours. Blocked users disappear from your view of every surface.
If you’re reporting from the web (you don’t have the app, you spotted something off), email support@toptiereats.app with the URL and what concerned you.
Restaurants
If a restaurant we list has closed, moved, rebranded, or you’re the owner asking us to remove your listing or update a detail, email support@toptiereats.app. Include the URL of the place page (e.g., /place/your-spot) and what to change.
Reference